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12629 NW 13th Street Sunrise, FL, USA 33323 (305)-450-8292 heldersepu@gmail.com |
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| SKILL SET | PROFILE |
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Computer Programmer Specialist Technical Support Engineer Multi-lingual (English, Spanish & Italian) Virtualization Technology IT Vision & Leadership Strong TCP/IP knowledge |
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PROFESSIONAL EXPERIENCE |
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| QQ SOLUTIONS (FORMERLY QUICKQUOTE), Deerfield Beach, FL | 09/2006 – Present | |||
Convert customer’s data to our Agency Management System. Maintain and enhance multiple projects written in many languages such as (C#, Delphi, VBA & SSIS). Assist in the creation of the Professional Services department. Delphi Programmer Key responsibility is to write clean, well-engineered code, properly commented, that adheres to the standards and policies within the insurance industry; translate companies requirements into technical specifications, work with testers to ensure systems function properly. Key Contributions & Results: |
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| THE ANSWER GROUP, North Lauderdale, FL | 04/2005 – 09/2006 | |||
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Technical Support Engineer for Sprint Provide prompt and courteous customer service in a call center. Assist installing and configuring home networks, wireless security; troubleshoot and resolve hardware and software issues over the phone, customer training and education on the proper operation of computers and network equipment. Clarify all billing questions |
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OPEN SOURCE EXPERIENCE |
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| GMAPCATCHER | 01/2009 – Present | |||
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Lead Software Developer This project is a platform for offline maps, written in Python; it downloads maps from popular online services such as Yahoo, Bing, OpenStreetMap, and many more. It also provides integration with NMEA GPS receivers. |
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ACADEMIC BACKGROUND & PROFESSIONAL DEVELOPMENT |
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MIAMI DADE COLLEGE – Miami, FL Vocational Credit Certificate in: Business Computer Programming Microsoft Certified Professional – MCP UNIVERSITY OF HABANA – Mathematics and Computer Science |
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TECHNICAL SUMMARY |
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| Databases | MS SQL, MySQL, Microsoft Access, dBase, SQLite3, Paradox | |||
| Programming | C++, C#, Delphi, PHP, Python, VBA, VB.net, VBScript, JavaScript | |||
| Revision Control | SubVersion, GIT, MS SourceSafe & TFS | |||
| Windows Installers | NSIS, Wise Installation System | |||
| Office Software | Microsoft Office (Access, Word, Excel, Outlook), Open Office | |||
| Graphics Editors | Adobe Photoshop, Microangelo, Gimp | |||